General terms and conditions
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1. Seller
The webshop “Rozemarijn Naturalcare” is operated by Rozemarijn Naturalcare and is located at Anna van Schuumanstraat 350, 5344 TV, Oss (Netherlands) with VAT number NL001758818B44 (“Seller”). The activities fall under the principle of 'distance selling' which regulates the general terms and conditions of sale as follows: The customer confirms that he/she has taken note of these terms and conditions of sale at the time of purchase and declares that he/she agrees with them without any reservation. The provisions below apply to all legal relationships between Rozemarijn Naturalcare on the one hand and the customer on the other hand, unless another agreement has been expressly concluded in writing. After the conclusion of a sales agreement, these are supplemented with our general contract conditions as stated on our order forms and invoices.
2. Offer and agreement
2.1 All offers from Rozemarijn Naturalcare are without obligation and Rozemarijn Naturalcare expressly reserves the right to withdraw offers. All offers are subject to availability. Price changes are reserved at all times. 2.2 An agreement is concluded after acceptance of the order by Rozemarijn Naturalcare. Rozemarijn Naturalcare is entitled to refuse orders or to attach certain conditions to the delivery. 2.3 The administration of Rozemarijn Naturalcare and/or that of the delivery service used shall apply, unless proven otherwise, as proof of the orders and payments made by the customer to Rozemarijn Naturalcare and of deliveries made by Rozemarijn Naturalcare. Rozemarijn Naturalcare acknowledges that electronic communication can serve as proof. By accepting these conditions, the customer also acknowledges this. 2.4 All images, data regarding weights, dimensions, colours are only approximate. Deviations from reality cannot be grounds for compensation and/or termination.
3. Prices
The prices stated for the products offered are in Euros, including VAT and excluding shipping costs or other charges unless otherwise stated or agreed in writing. Any shipping costs will be shown during the ordering process. After paying for the items, you will receive a confirmation of the order. Rozemarijn Naturalcare will also send a confirmation by e-mail with the order number. Special offers are only valid while stocks last.
4. Payment
Rozemarijn Naturalcare delivers an order after receipt of payment. Payment can be made in one of the ways as indicated during the best ordering process. You can pay by means of Ideal, Visa and Paypal. If you pay in advance, you transfer your payment to account number (IBAN: NL04INGB0109703650) in the name of Rozemarijn Naturalcare, stating your order number. If a payment is not received by Rozemarijn Naturalcare within 21 days after delivery, the claim will be handed over for collection. All associated administration costs and extrajudicial collection costs are for the account of the buyer.
5. Shipping & Delivery
Shipping costs for the Netherlands and other destinations can be found in the webshop. All orders are shipped via insured PostNL, DPD or DHL. The choice of shipping and packaging is determined by us. The rate for shipping and packaging is €7.75 throughout the Netherlands, regardless of the order size. Rozemarijn Naturalcare strives to ship an order to the specified address within 14 working days after receipt of payment. The maximum delivery period is 21 days. Rozemarijn Naturalcare reserves the right to make partial deliveries so that an order is shipped in two or more shipments. Exceeding the 21-day delivery period entitles you to cancel the order. Exceeding any delivery period does not entitle you to compensation under any circumstances.
6. Dissatisfaction & Exchange Guarantee
6.1 The customer is obliged to examine upon delivery whether the products correspond to the agreement. If a delivery does not meet the expectations that can reasonably be set for the article based on the information provided by Rozemarijn Naturalcare, this must be reported in writing (by e-mail or post) and with reasons within 7 days of receipt of the order. All correspondence must be made stating the order number and the delivery address. Rozemarijn Naturalcare will attempt to resolve the complaint as soon as possible, but no later than within 10 working days. If it is demonstrated that the products do not correspond to the agreement, Rozemarijn Naturalcare has the choice to replace the products in question with new products upon return or to refund the invoice value thereof. 6.2 Products that are developed quality products that have been formulated and tested without causing animal suffering. All products of products are natural, dermatologically, clinically and tested for all allergies. We guarantee all our products. If for any reason you are not satisfied with the purchase of a product, you can return it to us under certain conditions in exchange for a new product or for a refund within a certain period. The shipping costs for returns are borne by the buyer. Possible reasons for return are: · The delivered article does not match the article ordered · You have an allergic reaction to the product (upon presentation of a doctor's certificate) If you want to make use of this money-back guarantee, please contact us via info@rozemarijn-naturalcare.nl Please state clearly in your email what the problem is. We will contact you as soon as possible.
7. Cancellation
As soon as the customer has received the ordered product, the legal possibility exists to dissolve the underlying agreement with Rozemarijn Naturalcare within 7 days of reflection period. The customer does not have to give a reason for this. The product must still be in its original packaging and unopened or sealed. If the customer wishes to dissolve the agreement within this period, the customer must report this in writing (e-mail, letter) to Rozemarijn Naturalcare. After consultation with Rozemarijn Naturalcare, the customer must send the product to a return address determined by Rozemarijn Naturalcare. In this case, the customer must bear the costs and risk of sending it. If the customer has already made any payments at the time that the customer has revoked the agreement with Rozemarijn Naturalcare as a result of the above of these general terms and conditions, Rozemarijn Naturalcare will refund these payments within 14 working days after receipt of the returned product. Rozemarijn Naturalcare reserves the right to refuse returned products or to credit only a portion of the amount already paid, if there is a suspicion that the product has already been opened and more than ⅓ of the product has been used or has been damaged through the customer's fault.
8. Retention of title
As long as Rozemarijn Naturalcare has not received full payment for the goods of an agreement, the delivered goods remain the property of Rozemarijn Naturalcare and has the right to reclaim and take possession of these goods if the negligent client does not meet his obligations, if he liquidates, applies for or has been granted a suspension of payments, is declared bankrupt or if the goods are seized.
9. Liability
The greatest possible care has been taken in compiling the content of the website and other information material. Nevertheless, it is possible that certain information is not complete or available, is incorrect, or that it becomes outdated over time. All information, products and services are offered without any guarantee regarding their soundness, suitability for a specific purpose, or otherwise. Rozemarijn Naturalcare is therefore not liable for direct or indirect damage resulting from the use of information or products or services obtained through this website or links. Rozemarijn Naturalcare is not liable for any consequences of a delayed delivery of an order or the inability to deliver ordered items. Rozemarijn Naturalcare can only be held liable for damage that can be attributed to its intent or gross negligence up to a maximum of the invoice value.
10. Force Majeure
Rozemarijn Naturalcare is not obliged to fulfil any obligation towards the customer if it is prevented from doing so as a result of a circumstance that is not its fault nor for which it is responsible under the law, legal act or generally accepted views.
11. Privacy
Rozemarijn Naturalcare treats personal data with the utmost care and will never offer it to third parties. Personal data will be included in a mailing list as desired, which has been compiled to make a new offer in the future. This mailing list is only used by Rozemarijn Naturalcare. If at any time such an offer is not appreciated, it is always possible to indicate this in writing (by e-mail or post). The data will then be immediately removed from the mailing list.
12. Applicable law and competent court
12.1 All rights, obligations, offers, orders and agreements to which these Conditions apply, as well as these Conditions, are exclusively governed by Dutch law. 12.2 All disputes between the parties will be submitted exclusively to the competent court in the Netherlands.
